In an Emergency

If a Traveller is Overseas and Requires Assistance

You must contact our emergency assistance provider, Allianz Partners. If you require medical treatment, need to return home, or have suffered a loss whilst travelling, you must contact us as soon as possible. Failure to do so may, in some instances mean we will not pay part or all of the claim.

Allianz Partners is the world’s largest travel assistance provider and deal with many thousands of emergency assistance cases every month. They are available 24 hours a day, 7 days a week.

Please have your travel insurance policy number, full name and overseas contact details available to help us assist you quickly.

Emergency Assistance Numbers

From Worldwide collect:
+64 9 486 6868
From Australia toll free:
1800 554 114
From UK toll free:
0808 589 3893
From USA toll free:
1800 326 1543
From within New Zealand:
+64 9 486 6868

Apex travel insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by Allianz Australia Insurance Limited ABN 15 000 122 850 (Incorporated in Australia) trading as Allianz New Zealand. You should consider the Policy Wording before making any decisions about this travel insurance policy.

For further information on Allianz Australia Insurance Limited's financial strength rating, please refer to the following Financial Strength Rating and Overseas Policy Holder Preference Disclosure Notice on our homepage.

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Contact us

0800 800 048
A: PO Box 33 313, Takapuna, North Shore City 0740
P: 0800 800 048
F: 0800 800 167

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